R&V Festival FAQ
Rhythm and Vines 2011 FAQ’s
Here you will find the answers to your questions about Rhythm & Vines! If you can’t find an answer to your question here please email us at info@rhythmandvines.co.nz
LINE-UP ANNOUNCEMENTS
When is the line-up going to be announced?
We have! Check it out here
TICKETS
Where can I buy tickets to Rhythm & Vines?
Tickets are now only available from the Gisborne I-Site and from the 28th Dec door sales will be available.
Tickets are subject to availability
Can I buy a one day festival pass to Rhythm & Vines?
Yes! You can purchase these from the Gisborne I-Site or at the main gate, subject to availability
If I have bought a one day festival pass to Rhythm and Vines, Can I buy a one day R&V onsite camping pass?
No – in order to stay at R&V onsite camping you must hold a 3 day R&V festival ticket.
I’ve paid for my tickets, when do I receive them?
If you bought your ticket through gotix you can now print your tickets out by logging back into your Gotix account.
If you bought your ticket through 1-night, you will have already received your e-ticket. If you can’t find this, you can log back into your account and get it resent.
Do you sell R&V tickets over the counter at a ticketing centre?
Yes, you can purchase these from the Gisborne I-Site or from the main gate
I want to change the name on my ticket, how do I do this?
If you have bought through www.gotix.co.nz you will need to log back into your Gotix account. Once you are in there, you need to select the transfer & name change button and then edit the details and then click on the green Pay for this name change button.
This will cost you $80 if it’s a BW & R&V Combo or R&V/R&V Onsite combo ticket and $40 if it’s only an R&V ticket.
The last day to make a name change online is the 23rd of December.
From the 24th December you can only process name changes at the gate and NOT online. Name changes will be permitted at $50 per ticket on arrival. ie $100 for combo tickets.
If you have bought through www.1-night.co.nz please see below:
To Change Name /Transfer Ticket – To begin this process, login to your 1-Night account at - www.1-night.co.nz/my-1-night.
If you simply wish to change some details held on a ticket you own, such as an incorrect date of birth, or name, then please click the ‘Edit Details’ button.
If you are selling or transferring a ticket to a new person, then you must click the ‘Transfer’ button.
Transferring a ticket will remove the ticket from your account, and issue a new ticket to the person you select.
To select a person to transfer to you only need to enter their email address.
Please note, this person must have a 1-Night account under this email address in order to receive a ticket transfer.
Please note, if you have bought multiple tickets in your name and need to update a name to match the ticket holder, you can do this without any charge. If you are selling the ticket and transferring it to somebody else, then there is a charge of $40 for an R&V ticket and $80 for an R&V/ R&V Onsite camping combo. The last day to make a name change online is the 23rd December.
From the 24th December you can only process name changes at the gate and NOT online. Name changes will be permitted at $50 per ticket on arrival.
I have bought an R&V ticket but am now unable to go. Is there anyway I can go about getting a refund through you or can I on sell it?
We don’t do refunds but you can on sell it, you will need to make sure you change the name and details of your account to the new ticket holder. Remember though, you will be missing out on the best 3 days of the year!
Are there VIP tickets going on sale this year?
Yes – For those after a more premium experience, the new Club Stolen will be opening its doors. Join the rum runners from Stolen Rum for great drinks, the very best view of the main stage and food at your fingertips. Simply upgrade your ticket and let Stolen Rum take care of the good times. (This is our VIP experience). Watch this space for more information about the Club Stolen packages. Further details available in September
You can purchase your tickets from the Gisborne I-Site or the main gate, you’ll be given two options
- R&V 3 Day Club Stolen Package - $378
- R&V 3 Day Club Stolen Upgrade (your premium experience) - $159
Do you have a layby option for tickets?
Layby has now finished for the year.
FESTIVAL INFO
Can I bring alcohol to the festival?
No, however there will be bars where drinks can be purchased from
Is there a schedule with the timings of the artists performing at R&V?
The times for the line-up are still in process. Watch this space for further announcement
What ID can I use?
We will be checking ID and only accept NZ drivers licences, passports, and the HANZ 18+ card.
BW CAMPGROUND
I’m staying at BW, how can I change my camping zone?
For BW you can change your camping zone (if it’s available) through your gotix.co.nz account. Please go to the “My Tickets” Page, click “edit ticket” and scroll to the bottom to upgrade to this… if there are still spaces available.
I’m not staying at BW, but want to buy passes to the BW soundshell, can you do this?
Yes – there are a limited number of single night tickets for the BW Soundshell available here – www.gotix.co.nz
CAMPERVANS
Does R&V Onsite Camping allow campervans?
No but our good friend’s at BW campgrounds do. A Campervan pass can be purchased through your Gotix account as an add on to your BW ticket. Here are the terms and conditions as per on the Gotix website;
Campervan pass allows you stay at BW in your own camper van.
Camper Van passes are charged at $80
BW has a limited number of parking spaces for camper vans. The following rules apply:
* One Caravan Camping Pass per vehicle is required.
* Only motor homes, caravans, and other vehicles transformed into sleeping accommodation (does not include station wagons with folded down back seats) can enter the site of Caravan Camping.
* There are no powered sites.
* Caravan Camping Ticket is only and exclusively valid with BW Camping Ticket(s).
* Camper Van’s will be parked adjacent to Churchill only.
* You must change the zone of those campers wanting to stay in the caravan to: Campervan VN
CLUB GISBORNE
Are you guys doing Club Gisborne again this year?
We are currently working on the Club Gisborne product. If you would like to receive further information, email your full name and phone number to tickets@rhythmandvines.co.nz with the subject – Club Gisborne Mailing List – and we will contact you when this is due to go on sale.
FESTIVAL TRANSPORT
How much does the bus to the festival cost?
Buses from BW & City stops are FREE – no pass is needed.
Buses from Wainui is $10 each day, per way.
RHYTHM AND VINES SECRETS
Tell us your secrets!!!
Due to the competitive environment Rhythm & Vines operates in we sadly can’t give away all our secrets. With this in mind, we unfortunately can’t tell you things like ticket numbers at the different tiers, details about the pricing tiers themselves, exact line-up announcement dates or how we make the everlasting gobstoppers… just in case Arthur Slugworth finds out…
STILL GOT QUESTIONS?
If you have any other questions please send them to: info@rhythmandvines.co.nz and we’ll do our best to make you happy!
Cheers
The Rhythm & Vines Crew